Making a Claim

To make a claim on one of RCI’s insurance policies, simply follow the 3 steps below.


Fill in and submit the Claims form or contact your dedicated claims handling team for your contract and country. If you want to make a claim, make sure you contact RCI Insurance as soon as possible to ensure it can be processed efficiently. Filling in the form will help speed up the process. The claims handling teams are available in Germany, France, Italy, Romania, Austria, Spain and Portugal. When contacting your claims handler, kindly provide the following information:

  1. The full name of the person who requires the claim. If you are not the insured, kindly provide your name and relationship to the insured.
  2. The cause of the claim.
  3. The insurance contract number, if possible.
  4. The contract terms and conditions provided at the point of sale.

A list of the contact information for each country can be found below:


RCI Versicherung-Services GmbH, Jagenbergstrasse 1, D-41468, Neuss.

+49 2131-401060


Servicio de Atención al Cliente de Mobilize Financial Services, Av. de Europa, 1, 28108 Alcobendas, Madrid.

+34 91 769 98 98


WillCONSULTING S.r.l, Via Padova, 55, 10152 Torino

Numero Verde: 800 994010 premere il tasto 1 ORARIO: Mattino 10:00-12:00 Pomeriggio 14:30-17:00 Giorni: Lunedí - martedí - mercoledí - giovedí


DIAC Customer Relations Department: 14, Avenue du Pavé-Neuf, 93168, Noisy-le-Grand, Cedex.

+33 1 49 32 32 72


Bd. Ion Mihalache, nr. 15-17, etaj 1, camera 5, sector 1, Bucuresti.

+40 21 230 04 15


RCI Insurance Ltd, BCA842, 1000 Wien

+43 80 002 25 51


RCI GEST SEGUROS - MEDIADORES DE SEGUROS, UNIPESSOAL LDA, Lagoas Park, Edificio 15, 2740-267 Porto Salvo

+351 21 850 20 05


Information about supporting documentation will be provided. Depending on the nature of the claim, you may need to provide further documentation to process the claim. Most of the time, supporting documentation is needed to successfully make your claim. Once you have submitted your claim online or have contacted our claims handling department of your country above, you will be informed of what documentation you still need to provide. This all depends on the type of benefit you’re claiming for and the circumstances of the claim. RCI’s dedicated team will be there to guide you through every step and answer any questions you may have about this.


Paying your claim. Once the claim has been agreed upon, the payment will be transferred to you within 5 working days from the date of acceptance. By following these 3 simple steps, you can successfully make a claim with RCI Insurance.