IT Support & Administrator

About us

Mobilize Financial Services, a subsidiary of Renault Group, is the financial partner of the Alliance brands (Renault, Dacia, Alpine, Renault Samsung Motors, Nissan, and Mitsubishi Motors). Present in 36 countries, Mobilize Financial Services creates innovative financial services to build sustainable mobility for all.
You will be joining the Maltese subsidiary of Mobilize Financial Services: RCI Life/RCI Insurance.

RCI Life/RCI Insurance is the Group’s insurance company offering a range of insurance products and services linked to financings, vehicles and our customers. Backed by an international network, RCI Life/RCI Insurance was established in Malta in 2008 and now has 35 employees.

Reporting to the Software Development Team Leader of RCI Life Ltd , RCI Insurance Ltd and RCI Services Ltd. A high degree of self-motivation and the ability to work collaboratively is required.

Business Area
• Maintenance and upkeep of IT systems
• User support
• Configurations and setup of software
• Monitoring security of IT Systems
• Support DORA Implementation and documentation
• QA

What you will do ?
• Monitor the daily/monthly production follow-up in coordination with Corporate head office (France)
• Support technically the local team regarding IT matters
• Suggest any local IT improvement axes (process efficiency, costs efficiency…)
• Analyse the locally requested system evolution and report them to the IT system owner of Maltese system.
• Specify in writing the needs (focus note, specifications…) and address them to the IT system owner
• Keep up to date all documentation describing the network and infrastructure (specification, procedures, working documents…)
• Maintain the security aspects of IT Servers, Infrastructure & workstations
• Support facilities infrastructure
• Support Users on their day-to-day operations
• Responsible for local IT Security measures implementation and monitoring
• Focal point for Corporate Security IT monitoring
• Monitoring system performance, troubleshooting issues and maintain systems according to requirements (Familiarity with PRTG would be preferred)
• Manage daily backup which are taken with Veeam
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Basic knowledge of TCP/IP, Vlan’s, Wireless networks
• Deployment of all internal software.
• Managing and Implementing IT related Projects.
• Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when required.
• Promotes and educates end users on available technologies.
• Understanding of ITIL
• Setting-up peripherals such as printers, APs, smartphones, tablets, etc.
• Rack and stack of servers, server cabling and patching
• Preparing and performing Quality Assurance on the company’s software platforms;
• Maintaining, logging and tracking issues reported against the software platforms;
• Writing of defect reports;
• Communicating findings to technical and non-technical colleagues;

Who we are looking for ?
• Diploma, minimum MQF Level 4, with preference for a degree in computer science information technology, information systems, or similar is required.
• Familiarity with software testing concepts and end-user testing;
• Ability to identify optimal testing strategies;
• Ability in reproduction and localization of bugs;
• Have experience in Hyper-V
• Understanding of ITIL
• Basic Knowledge of TCP/IP , Vlan’s Wireless Networks
• Microsoft, Oracle, or Cisco certifications are essential.
• A minimum of two years of experience in IT or any related field.
• Practical experience with Jira and similar agile project management tools.
• In-depth knowledge of IT administration and system security best practices.
• Fluent English, and strong communication skills. Knowledge of French is considered an asset

Why should you join us?
• Be part of an international group
• Multicultural environment (more than 15 different nationalities)
• Nice and friendly working environment
• Hybrid working conditions
• Regular team events/activities

Type of contract: Full time – External Contract – 1 year contract with possibility to renewal
Location: St Julian’s STJ 3155, Malta.
Contact: Send your cv to Clarisse YEYE, HR Manager –